Lilycombe Farm

Booking Terms and Conditions

These terms are between you and us. Please read through these terms and conditions carefully, which apply to you in relation to your booking of accommodation at Lilycombe Farm. Please also check our Privacy and Cookies Policies, which can be accessed via the links at the foot of our website pages.

1. DEFINITIONS

1.1 When the following words with capital letters are used in these Terms, this is what they will mean:

Arrival Date	the date and time on which your Booking will begin and the Property will be made available to you.
Balance Due Date	8 weeks before Arrival Date
Booking	the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date.
Booking Confirmation	the written acceptance from us of the Booking Reservation which may include more information such as details around arrival and departure, directions, Rules, EV Policy etc.
Booking Deposit	50% of the Booking Price payable upon booking confirmation, except where booking date is less than 8 weeks from Booking Confirmation, when 100% of Booking Price is payable.
Booking Price	as set out on our Website and confirmed in the Booking Confirmation.
Booking Reservation	your request to book a Property.
Business Day	a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Cancellation Fee	An Administration Fee charged in accordance with clause 8
Contact Details	the details found on the Contact Us page of our Website and which will be set out in all communication between us and you when in written form.
Departure Date	the date and time on which your Booking will end and you must vacate the Property.
Electric Vehicle Policy	our policy for electric vehicle charging as made available on our Website.
Events Outside of the Parties Control	as defined in clause 10.
Group	the individuals attending the Property subject to these Terms.
Rules	separate documents provided to you at the time of the Booking Confirmation or prior to Arrival Date and in information and notices at the Property and therewith forming parts of our contract.
Permitted Pets	An Animal attending the Property (other than assistance animals) with prior agreement and payment of fee and subject to rules.
Property	the property provided for holiday letting purposes, details of which have been made available on the Website and includes the outside spaces belonging to the Property.
Security Deposit	the sum of £500 is reserved as a pre-authorisation on your credit/debit/charge card in case damage is caused to the Property or supplementary cleaning is needed or other obligation due to us.
Terms	the terms and conditions on which your Booking is supplied to you (also referred to as Booking Terms), being this agreement and any other documentation referred to in this agreement which constitute our overall contract.
Website	www.lilycombe.co.uk together with other websites which may be used by us from time to time.
We/our/us/Owner/ Lilycombe/Lilycombe Farm	Lilycombe Ltd
You/your	the individual who makes the Booking Reservation, who must be over the age of 18.

1.2 When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.

1.3 Unless the context otherwise requires, words in the singular shall include the plural and vice versa.

1.4 If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.

2.OUR CONTRACT WITH YOU

2.1 Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.

2.2 These Terms will become binding between us once we issue you with the Booking Confirmation. When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.

2.3 The maximum number of people who can stay in the Property under the terms of the Booking is as described on the property description and booking detail (for example ’Sleeps 8’) at www.lilycombe.co.uk. Excepting infants in cots, this number may not be exceeded. If the maximum number is exceeded you may be asked to vacate the Property in accordance with clause 3.7 herein.

2.4 You agree not to arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.

2.5 All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.

2.6 As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property, whether permitted by us or not, who shall be bound by the provisions of this Contract and any rules, notices or other obligations.

2.7 The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any of these:

2.7.1 a tenancy;

2.7.2 the right to sub-let the Property in part or in whole;

2.7.3 an assured shorthold or tenancy (AST); or

2.7.4 any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.

2.8 We may accept Bookings made for and on behalf of commercial entities. You must clearly state in the Booking Reservation if you are booking on behalf of a commercial entity, and we reserve the right to decline any Booking Reservations we do not wish to accept. Your Booking is not accepted until we issue the Booking Confirmation. We require the details of all members of the Group and contact information where the individual making the Booking Reservation will not attend the Booking. If you fail to disclose that a Booking Reservation has been made for and on behalf of a commercial entity, you will be in breach of these Terms and we reserve the right to cancel your Booking.

3. ENJOYING THE PROPERTY

3.1 Access to the Property is subject to adherence to these Terms and such rules and notices brought to your attention that will form part of these Terms.

3.2 Your use and enjoyment of the Property must be solely in accordance with these Terms, rules, notices and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.

3.3 During your Booking at the Property, you shall take proper care of the Property and its contents during your Booking. You may be charged via your card pre-authorisation and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which they are found at your Arrival Date. You shall report to us any damage, destruction, loss, defect, or disrepair affecting the Property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.

3.4 Your Booking Price includes normal ‘turnaround’ cleaning. This includes changing the beds, vacuuming, cleaning bathrooms and dusting. It does not include ovens, grills, taking out rubbish, doing the washing up. dealing with dirty nappies,or removing stains. if you would like to arrange for extra professional cleaning on your departure day or during your stay, you should notify us in advance of your arrival, immediately upon arrival or as soon as the need arises. Any stains or soiling that cannot be effectively removed will be treated as damage and charged for. Cleaning time significantly in excess of normal hours will be chargeable.

3.5 Internet access is generally good, but is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.

3.6 Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.

3.7 It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.

3.8 We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.

3.9 We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.

3.10 All belongings and vehicles are left at the Property at your own risk. Please ensure all of your belongings are removed by the Departure Date as the return of any of your lost property cannot be guaranteed and may incur charges to post to you.

3.11 Electric Vehicle charging may be available at a reasonable rate and you should ask us for details. You should not use a 13 Amp Plug Trickle Charger without our prior agreement.

3.12 Excepting those already listed by us at www.lilycombe.co.uk, third party providers (e.g. caterers, private chefs, entertainers etc.) are not permitted at the Property without our prior written permission, which will not be unreasonably withheld.

4. PETS

4.1 Only Permitted Pets or registered assistance animals are permitted to stay in the Property, by prior agreement only and subject to payment of a fee and only in those parts of Lilycombe Farm where a pet is permitted. Note that a Pet is only permitted in some of the Properties at Lilycombe Farm.

4.2 Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure. No refund will be due.

4.3 We reserve the right to refuse admission or request immediate departure from the Property to anyone whose Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.

4.4 You will be liable for any damage caused by your Permitted Pet or parasites introduced by your Permitted Pet.

4.5 You must maintain close control of your Permitted Pet in relation to sheep, cattle, horses and other animals and pets in the vicinity.

4.6 We limit access for pets to certain areas and accommodation at Lilycombe Farm to reduce possible allergies. Whilst we take care to limit pet access and clean thoroughly, we are not liable for any allergies that affect a guest as a result of pets present in a previous occupancy.

5. SWIMMING POOL

5.1 The indoor heated swimming pool (the “pool”) is available to you and your Group for your enjoyment, subject to your strict adherence to the rules governing its use, which are largely devised for your safety.

5.2 Failure to comply with the rules will result in access to the pool being denied to you and your Group without further notice and with no compensation for such denial of use being due to you.

5.3 In case of mechanical breakdown, water imbalance or similar difficulty, such that continued use of the pool is not viable, the pool may be closed without notice. The Owners will take all reasonable steps to reopen the pool as quickly as possible but will not compensate you for any period of unavailability. There are health, safety and environmental risks associated with the use of swimming pools and we are uncompromising in the application of rules to ensure the safe enjoyment of the facility by you and your Group.

5.4 You may book the pool for the exclusive use of your Group for up to 2 periods per day per property for a combined total time of approximately 3 hours per day per property. Pool opening times and bookable times will be subject to change but will be notified to you on arrival and can be seen at www.lilycombe.co.uk.

5.5 You will be given a key to the pool building which is restricted to the use of you and your Group only. The pool is available to you and your Group but is not available to your non-resident guests except by prior agreement.

5.6 No person under the age of 16 may enter the pool building unless accompanied at all times by a competent person aged over 16. Regardless of age, non-swimmers or less able users should be accompanied at all times by a competent person aged over 16.

5.7 No person may enter the pool building if under the influence of alcohol or drugs or otherwise of reduced capacity in such a way that the person or others are put at risk.

5.8 No glassware (including bottles) is permitted in the pool building. Alternatives are available from us.

5.9 No running or diving is permitted within the pool hall. The pool is 1.4 metres deep.

5.10 All footwear must be taken off in the entrance lobby. Anything other than bare feet increases risk of slipping, especially when the pool deck is wet.

5.11 All swimmers are expected to shower before entering the pool and rinse off any soap, shampoo, lotions or make-up. In addition, small children should be encouraged to use the loo provided before entering the pool.

5.12 All areas within the pool building should be left clean and tidy as found. The pool building is equipped with climate controls and insulating pool cover. You should replace the cover and switch off lights and other equipment when vacating the pool building.

6. PRICE AND PAYMENT

6.1 The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.

6.2 Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.

6.3 Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.

6.4 No entry to the Property will be permitted where payment of the full Booking Price has not been made.

7. OUR LIABILITY TO YOU

7.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.

7.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.

7.3 Unless confirmed in the Booking Confirmation, the Property is made available for domestic and private use only and you agree not to use the Property for any commercial or business purpose. If we discover that your Booking has been made for any commercial or business purpose which was not disclosed to us before we issued the Booking Confirmation, this will be treated as a material breach of these Terms and we may terminate your Booking immediately, in which case no refund will be due to you. Any permitted commercial or business use will be strictly limited to such use confirmed in the Booking Confirmation. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, including where the Booking is made for commercial purpose.

7.4 We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused

8. YOUR RIGHTS TO REFUND AND APPLICABLE REFUND

8.1 We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.

8.2 You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details.

8.3 Your liability for Booking Price is dependent on the period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.

Number of days before Arrival Date that notification of cancellation is received	Percentage of Booking Price payable by you
56 days or more	Full refund
Less than 56 days	5% Administration Fee
Less than 5 days	No refund

8.4 We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.

8.5 If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund your money paid less our administrative costs and subject to any difference in price between the Booking Price and the re-let price.

8.6 Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.

8.7 If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.

9. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

9.1 Lilycombe Ltd will give as much notice as possible if it has to cancel your booking and will reimburse your payments in full at the earliest opportunity. Reasons for cancellation may include force majeure, property becoming uninhabitable, business cessation or change, or other such events. Our liability will be limited to the return of any payments received and will not include any consequential loss or additional cost of alternative accommodation.

9.2 If we have to cancel a Booking under clause 9.1 and you have made any payments in advance for your Booking, we will refund these amounts to you in full.

9.3 We may cancel your Booking at any time with immediate effect by giving you written notice if you:

9.3.1 do not pay us when you are supposed to; or

9.3.2 breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the Property’s rules, notices and obligations.

We shall not be liable for any refund if we cancel the contract under 9.3.2..

10. EVENT OUTSIDE OF THE PARTIES CONTROL

10.1 Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

10.2 An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding).

10.3 In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via Lilycombe’s website or we will communicate these to you via the contact details provided us.

10.4 Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.

11. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy and Cookies Policy which can both be accessed via the footer on www.lilycombe.co.uk.

12. CHANGES TO BOOKING OR TERMS

12.1 We may revise these Terms from time to time.

12.2 If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.

12.3 If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price or not to refund in the event of the amended Booking being at a lower price.

13. OTHER IMPORTANT TERMS

13.1 We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.

13.2 Except for you and us, no other person shall have any rights to enforce any of these Terms.

13.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you.

13.5 These Terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Lilycombe Ltd

10/26